Aha! Ideas + Salesforce

Capture every request

Empower sales and support teams to search your ideas portal right from Salesforce so they can quickly capture and link ideas to customer opportunities. Information about the opportunity is summarized on the record in Aha! Ideas — where the product team can get pertinent information such as who requested it, the value, probability, and expected close date.

Understand customer needs

Sync accounts in Salesforce with organizations in Aha! Ideas so you can view important company details — such as industry, location, and size — alongside feedback requests. When any company details change in Salesforce, those changes will be automatically reflected in Aha! Ideas.

Prioritize high-value ideas

Find the ideas that are projected to have the biggest impact. Use data from Salesforce to analyze feedback by customer, segment, and opportunity value so you can make informed prioritization decisions. This helps you win more business and provide an excellent customer experience.

Notify sales and support of idea status

The integration makes it possible for Salesforce users to track the status of ideas. Teammates can see whether an idea is planned, in progress, or shipped within each opportunity or support case. You can also create triggers in Salesforce to notify cross-functional groups of any changes.